---
title: "Credits, quotes and billing support"
description: "Understand when credits are reserved or charged and what to send when a balance looks wrong."
url: https://help.clipsubtitles.com/en/articles/8-credits-quotes-and-billing-support
collection: "Workspace, credits and privacy"
updated: 2026-10-15
language: en
---

# Credits, quotes and billing support

Understand when credits are reserved or charged and what to send when a balance looks wrong.

### Credits, quotes and billing support

ClipSubtitles uses credits for final video rendering. The exact total depends on the output type, billable duration, resolution and quality.

In the current released service:

-   a standard 1080p captioned MP4 is 10 credits per billable video minute;
    
-   a standard 1080p transparent overlay is 8 credits per billable video minute;
    
-   SRT and VTT add no credit cost;
    
-   high quality multiplies the relevant video-output cost by 1.5; and
    
-   a paid render has a two-credit minimum.
    

Previewing, editing and subtitle-file exports do not consume render credits.

### Quote, reserve, charge

1.  **Quote:** ClipSubtitles shows an immutable total for the current project version and output settings. No credits are reserved.
    
2.  **Approve:** you approve the displayed quote. The credits are reserved while the render runs.
    
3.  **Success:** the reserved amount is charged once.
    
4.  **Failure or cancellation:** the reservation is released.
    

If you change the project or settings, request a new quote.

### Buying or upgrading

Public checkout is not enabled in the current released service. If you need more credits, contact `support@clipsubtitles.com`. Kai must not promise a purchase, refund or manual credit adjustment.

### If the balance looks wrong

Send support:

-   the workspace email;
    
-   the approximate time and timezone;
    
-   the expected and actual credit balance;
    
-   the affected project, quote, task or non-secret receipt identifier; and
    
-   any visible `errorRef`.
    

Do not send full card details, passwords, one-time codes, API keys, access tokens or private download links. Billing, refunds and credit adjustments always receive human review.